Counterfeit Goods Policy

This Counterfeit Goods Policy ("Policy") is a binding agreement between you, whether personally or on behalf of an entity (“you”) and the owners/operators of the https://popinabox.co.uk website and any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”), concerning your obligations related to the authenticity of goods sold on or through the Site.

1. Purpose of Policy

The purpose of this Policy is to ensure that all goods sold on the Site are authentic, comply with intellectual property laws, and do not infringe on the rights of any third party. The Site is committed to maintaining a marketplace where customers can trust the authenticity of the products they purchase and where intellectual property rights are respected.

2. Definition of Counterfeit Goods

For the purposes of this Policy, “Counterfeit Goods” refers to items that are imitations or unauthorized replicas of original products. Counterfeit Goods typically infringe on the trademarks, copyrights, or other intellectual property rights of the legitimate brand owner. This includes, but is not limited to, products bearing a logo or name that is identical or substantially indistinguishable from a registered trademark without authorization from the trademark owner.

3. Prohibition Against Selling Counterfeit, Unlicensed Custom, and Parody Goods

You are strictly prohibited from listing, selling, or offering any of the following on the Site:

• Counterfeit Goods: Items that are unauthorized replicas or imitations of original products.
• Unlicensed Custom Goods: Custom items that use any third-party trademarks, logos, or other intellectual property without explicit permission from the rights holder.
• Parody Goods: Items that mimic or parody a brand, product, or trademark without proper authorization, thereby potentially infringing on intellectual property rights.

By listing a product on the Site, you represent and warrant that:

• The product is authentic and not a counterfeit, unauthorized custom, or parody item.
• You have the legal right to sell the product and are not infringing upon any intellectual property rights.
• All descriptions and representations of the product are accurate and truthful.

4. Consequences of Violating This Policy

If we determine, in our sole discretion, that you have listed or sold Counterfeit Goods, Unlicensed Custom Goods, or Parody Goods on the Site, we reserve the right to take any or all of the following actions:

• Immediate Removal: The offending listings will be removed from the Site without notice.
• Account Suspension or Termination: Your account may be suspended or permanently terminated.
• Legal Action: We may pursue legal action against you, including but not limited to claims for damages and injunctive relief.
• Reporting to Authorities: We may report the sale of such goods to relevant law enforcement authorities.
• Indemnification: You agree to indemnify and hold the Site's owners/operators harmless from any claims, damages, or expenses arising from your sale of Counterfeit Goods, Unlicensed Custom Goods, or Parody Goods.

5. Buyer Protection and Dispute Process

If you purchase an item on the Site that you believe to be counterfeit, an unlicensed custom item, or a parody item, you should immediately dispute the item through your account on the Site. Upon filing a dispute, the funds associated with the purchase will be placed on hold while an investigation is conducted.

Investigation Process:

• Review: We will review the dispute and may request additional information or documentation from both the buyer and the seller to determine the authenticity and licensing of the goods.
• Seller Cooperation: Sellers are required to cooperate fully during our investigation, including providing any requested proof of authenticity or licensing within a specified timeframe.
• Resolution: Based on the findings of the investigation, we will either release the funds to the seller or issue a refund to the buyer. If the goods are determined to be counterfeit, unlicensed, or infringing, the consequences outlined in Section 4 will apply.

Buyers are entitled to a full refund and additional remedies as appropriate under our Return/Refunds Policy if the goods are confirmed to be counterfeit, unlicensed, or infringing.

6. Reporting Suspected Counterfeit, Unlicensed Custom, or Parody Goods

If you suspect that any goods listed or sold on the Site fall into the category of counterfeit, unlicensed custom, or parody goods, please report the item immediately to us at the contact information provided on the Site. We will investigate all reports thoroughly and take appropriate action as necessary.

7. No Tolerance Policy

The Site maintains a zero-tolerance policy toward the sale of Counterfeit Goods, Unlicensed Custom Goods, and Parody Goods. Repeat violations of this Policy will result in the permanent banning of the seller from the Site.

8. Updates to This Policy

We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about this Policy or need to report counterfeit, unlicensed custom, or parody goods, please contact us through the contact information provided on the Site.