PopInABox Returns Policy

1. Introduction

This Returns Policy outlines the guidelines and procedures for returning, exchanging, and refunding items purchased through PopInABox("Marketplace"). It applies to all transactions conducted on our platform.

2. Definitions

• User: Any individual or entity that uses our Marketplace.
• Seller: Any User who lists products or services for sale on our Marketplace.
• Buyer: Any User who purchases products or services on our Marketplace.
• Service: The Marketplace services provided by Pop In A Box Ltd.
• Marketplace: The online platform operated by Pop In A Box Ltd where Users can list, buy, and sell products and services.

3. General Guidelines

Returns, exchanges, and refunds on the Marketplace are generally limited when transactions are conducted between individual users (Consumer to Consumer or C2C). Basic return rights are more applicable when dealing with businesses (Business to Consumer or B2C).

4. Seller Responsibilities

• Sellers are responsible for ensuring that items are accurately described in their listings. If an item is not as described, sellers must accept returns and provide a full refund to the buyer.
• Sellers must dispatch items within 7 days of the sale. Failure to do so will result in the order being automatically canceled. For further details, see the Terms and Conditions.

5. Buyer Responsibilities

• Buyers are advised to understand that return rights are limited when purchasing from individual sellers.
• Buyers should contact the seller directly to discuss any issues with the purchase.
• Buyers must dispute any order within the specified timeframe indicated in their order details. If a Buyer fails to dispute an order within this specified timeframe and the funds are released to the Seller, the Marketplace shall not be liable for any issues arising thereafter. Buyers are advised to dispute orders before the release of funds to prevent any potential issues.

6. Marketplace Role

The Marketplace facilitates the process by:

• Providing a platform for communication between buyers and sellers.
• Offering a dispute resolution system for unresolved issues (see Terms and Conditions for further information).
• Not directly handling returns or refunds.

7. Dispute Resolution

In the event of a dispute related to returns:

• Buyers and sellers should communicate and attempt to resolve the issue directly.
• If a resolution cannot be reached, the dispute can be escalated to the Marketplace for mediation.
• Disputes should be resolved within 30 days.
• For more information, refer to the Terms and Conditions.

8. Limited Return Rights for Customer to Customer (C2C) Transactions

When buying items from other individual customers, typical consumer protection laws do not apply. Your rights are more limited compared to purchasing from businesses. Specifically, the following protections are not available:

• Right to Reject: Buyers do not have an automatic right to reject items if they are not as expected.
• Satisfactory Quality: Items sold by private individuals are not required to meet the same quality standards as those sold by businesses.
• Fitness for Purpose: Goods from private sellers do not need to be fit for any specific purpose.

Private sellers are not obligated to provide items that are free from defects. If any flaws or imperfections were clearly stated in the listing or visible in photos, the buyer cannot claim against the seller. However, if the item received significantly deviates from the description, the buyer has the right to request a refund or compensation.

9. Business Transactions (B2C)

When purchasing from a business, buyers have certain basic return rights under consumer protection laws, including:

• Right to Return Faulty Goods: Buyers can return goods that are faulty, not fit for purpose, or not as described. This applies to items that do not meet the quality standards expected.
• Right to Receive a Refund: Buyers are entitled to a full refund for goods returned within a specified period (typically 14 days) if the goods are faulty or not as described.
• Right to Repair or Replacement: Buyers can request a repair or replacement of faulty goods. If this is not possible or does not resolve the issue, the buyer is entitled to a refund.
• Cooling Off Period: For online purchases, buyers have the right to cancel and return an order within 14 days, starting from the day they receive the goods, for any reason. The goods must be returned in the same condition they were received, including being unopened and unused, to be eligible for a full refund.

10. Final Sale Items

Certain items may be non returnable, such as perishable goods, custom made items, and items where the contents are a mystery unless opened (e.g., mystery boxes, blind boxes, booster packs). Buyers should clarify with the seller before making a purchase if there is any doubt.

11. Policy Updates

The Marketplace reserves the right to update this Returns Policy as needed. Users are encouraged to review the policy periodically for any changes.

For any questions or assistance, please contact our support team at [email protected].

Contact Information

Company: Pop In A Box Ltd

Company Number: 14755451

Address:

Zavvi Group LTD,
Road One, Winsford Industrial Estate,
Winsford
CW7 3PZ